John Quinlivan

John has been in the construction industry since 2005, when he founded Gordon James. His background in the field: his father was a contractor, and he managed the construction of a Maple Plain coffee shop that he and his wife Kim owned for over 13 years. John spent the first 18 years of his career in telecommunications, ending as the Vice President of Sales for Qwest Communications. Eighteen years in sales and sales management taught him the value of attentive customer service. It was confirmed by an informal survey he conducted. "Whenever I was in the coffee shop, I would ask people who had built new homes in the area whether they'd hire the same contractor again." Out of 100 people queried: Thirteen said yes and eight said maybe. The 79 who said no cited late completions, over-budget expenses and unresponsive follow-ups. As a result, John formed his strategy for building Gordon James through word-of-mouth. Kim & John live in Independence with their two kids, Lauren & Ben. According to John, “Everyone knows I love spending time at the cabin with my family… what they don't know about me is that I'll get up early sometimes on Sunday mornings and watch re-runs of Dr. Phil. It makes me realize how good I've got it!”

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